Contact Us
support@sacksythyme.com
Exchanges & Returns
We stand behind the quality of every Sacksy Thyme product and want you to love your purchase. If for any reason you are not satisfied, we gladly accept returns within 30 days of delivery.
To be eligible for a return or exchange, items must be unused and in their original condition. Returns will not be accepted for products that have been compromised, burned, damaged, or otherwise misused.
Proof of purchase is required to complete all returns and exchanges. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.
If you need to return or exchange an item, please email us with the following details and we can assist:
- Your Name
- Address
- Order Number
- Product You’d Like to Return
- Reason for Your Return
We strive to respond the same day, but please allow 1-2 business days for processing.
For any questions regarding returns or exchanges, feel free to reach out to us at support@sacksythyme.com. We’re happy to help!

